This is in response to the only negative review that we have received. This from the Katie Smit post at:

https://www.google.com/local/business/u/0/b/104388694240237858229/reviews/l/14687517766148063376?service=plus&hl=en&utm_campaign=gmb_notifications&utm_source=local_review&utm_medium=desktop.email

 

Background:

We are THE most cost-effective, professional data recovery company in the Chicago-Milwaukee corridor. We stand by our work and we have many, many delighted customers who appreciate the complexity of and passion for the data recovery work that we do. Katie initially explained that her external drive had been knocked over and stopped responding. We shipped a complete pre-paid shipping package to Katie to safely ship the drive to us, performed a free cleanroom evaluation, found that the drive had suffered a catastrophic electro-mechanical failure (seized spindle, heads parked at spindle), communicated to her that, while we may be able to perform the recovery, this particular drive's mechanical architecture presented very complex and unique challenges. We explained to Katie that while we are able to help 90% of the customers that present a data recovery need, including complex cleanroom recovery services, that our first obligation is to do no harm to customer data. We recommended an alternative data recovery company that we are CERTAIN has the capability to safely address the particular damage Katie's drive experienced. Consider reading the ACTUAL email response, that we sent to Katie, below. Unfortunately, she did not appreciate our offer to help and chose to disparage our good name. For the rest of you that have a data recovery need, we look forward to cost-effectively recovering your digital lives as we have for countless other delighted clients. Data Rescue MDs always provides the best, professional data recovery services and value!


Hi Katie,

Our passion is data recovery and recovering the lost digital lives of our customers. Our first obligation to our customers is to do no further harm to their data - I hope you can appreciate that. 

The tracking number for your package is: 1Z8F22634298677493.  UPS shows it as "Out for delivery."

We're able to help in 90% of the cases presented; unfortunately, this is one that falls outside our comfort zone due to the complexity and we've handled some very complex cleanroom recoveries. 

This drive construction is unique to other seagate drives.  Please consider consulting us if you have any concern about the service providers you're considering sending the drive to; it sincerely MUST be a legitimate professional data recovery company to have ANY probability of recovery.

When you're interviewing prospective data recovery companies, consider asking them whether they have the expertise to safely retract the actuator arm, parked at the center of the media, on this "seized spindle drive" without causing media damage and transfer the multi-platter stack to a donor chassis in an ISO compliant cleanroom environment.

We are interested to know whether your data is ultimately recovered and, if so, we would appreciate a call or email to let us know who you used so that we can add them to our referral list for cases like these.  Thank you in advance.

Best wishes,

Brian Zorc

Data Rescue MDs

34930 N. US Highway 45, Suite 106

Lake Villa, Illinois 60046

eMail: brianz@datarescuemds.com

Office: 847-461-DATA (3282)

Web: www.datarescuemds.com